Terms Of Service

 

Terms of Use

 

Presentation

WildyNess is a product of the company Wander Captain, a company specializing in IT, data science and Communication, which does not provide any tourist service of any kind or any activity subject to specifications.

Wander Captain provides its customers with an online platform (WildyNess), on which users wishing to rent accommodation (“Host(s)”) or sell event or activity tickets (“Seller”) are put in contact with each other. ) with visitors wanting accommodation or a travel experience in the form of a service (the “Client”).

 

The Host is any person who owns accommodation such as a charming hotel, rural lodge, or bed and breakfast or any other type of alternative accommodation provided for by Decree No. 2007-457 of March 6, 2000, relating to the classification of tourist establishments providing accommodation services.

 

The Seller is any person having the status of tourist guide in accordance with the regulations in force.

The client is any person of Tunisian or foreign nationality wishing to visit Tunisia or stay there temporarily for the purpose of tourism of any kind.

 

Registration on the site is free.

 

General

These general conditions of use and sale (“General Conditions”) apply to all registrations made on the platform, as well as any other written information communicated before confirming the registration.

These General Conditions specify a certain number of important points including the rights and obligations of the various stakeholders.

The WildyNess.com site belongs and is managed by the company Wander Captain with capital of 1000 DT holding the unique identifier number 1678774M whose head office is located at Résidence des Orangers, Appartement E4-8, 2063 La Nouvelle Medina 3

 

Anyone who registers on the platform agrees that:

They have read these General Conditions and accepted them;

They consent to the use of the information entered by her on the platform in accordance with the Wander Captain Privacy Policy;

They are over 18 years old, and

They accept financial responsibility for paying for her reservation.

 

Bookings

The Customer makes the reservation on the platform and obtains immediate or deferred confirmation of his reservation.

The Customer must inform themselves of the Host's internal regulations visible in their announcement on the platform.

 

Except in cases of force majeure forcing the host/seller to interrupt the availability of their product after confirmation of the reservation, they must fully reimburse the Customer. Force majeure means any unforeseeable event making the performance of the obligation impossible, such as popular revolutions, floods and other similar events.

 

Payment

The Customer pays for their reservation by debit/credit card via our platform. All service fees other than reservation fees will be listed on the platform and the customer must pay them directly on the site.

The Host may choose to set up a deposit system. The deposit is an optional financial security deposit, set by the Host, which the Client pays to the platform, to protect the Host's property. This non-interest bearing sum will be refunded to the Client at the end of their stay except in the event of a complaint.

 

Full pre-payment of the reservation amount may be required at the time of booking.

 

If full payment is not made on time, the Host or the Seller, as the case may be, is entitled to assume that the Customer wishes to cancel their reservation. In this case, the Host or Seller will be entitled to retain all amounts paid or due on this date and the Customer will have to pay the cancellation fees which will have been indicated to them at the time of booking.

 

 

Modifications by the Customer

In the event that the Customer wishes to make changes to their confirmed reservation, they must follow the procedure appearing in their reservation confirmation. Please note that not all modifications can be accommodated. When a modification can be made, any additional costs will be the responsibility of the Customer.

 

Cancellation by the Customer

In the event that the Customer wishes to cancel his reservation once it has been confirmed, he must follow the procedure appearing in his reservation confirmation.

Please note that some reservations are non-refundable in the event of cancellation of a reservation already confirmed.

 

Reduction of stay

If the Client decides to leave before the scheduled departure date, the cost of the remainder of the booked stay will not be refunded.

 

Publication content

 

The publications are composed of:

 

Photos from the ad

A summary describing the announcement

Product price

From the regulations